FAQ

How Can I Contact Platinia?

Please click on the following to see our contact page.

Do you offer free shipping?

Yes! Being based in the UK we offer free shipping to all UK address. International shipping is calculated at checkout.

How fast will you ship the order?
Depending on the item your order will be dispatched same day or no later 3 working days.

How do I change or cancel my order?

In case you want to change or cancel you order, please let us know as soon as possible. Contact details can be found here.

How long does it take to get a response?

We pride ourselves on customer service and guarantee a response within 1 business day by one of our UK based customer support representatives. No annoying automated robots here!  🤖